This new course is designed for those working in contact centres or first point of contact roles who need to understand the basics of working in the health and social care environment.
Call centre operators, administrators and any staff new to health and social care will benefit from this course. This course also provides a good introduction for those interested in completing the Trusted assessor: Assessing for Minor adaptations course.
  1. Understand health conditions and their impact on independent living
  2. Know a range of roles and services within health and social care
  3. Describe communication skills when talking with vulnerable people
  4. Be able to list key indicators of risk when speaking with a vulnerable person
  5. List equipment and adaptation solutions that might be available
  6. Understand basic solutions to advise on independent living
This is an online course. Learners work through a series of interactive E-learning modules at their own pace and to fit around other duties

For more information about Trusted Assessor programmes, accredited training and wider programmes dealing with independent living please contact the TACT team, we love collaborating.

You can contact us by:

Phone: 01626 879 528


Or by filling in the form opposite.